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Refunds
Last updated 18 October 2026
Short version: if your guide or itinerary doesn't arrive on time, or isn't what you ordered, you get your money back. Email [email protected] with your order email and I'll sort it out.
What you're buying
Everything I sell is digital. Nothing is posted to you.
| Product | Delivery |
|---|---|
| General country guide | Download link by email within 1–3 days |
| Guide + day-wise itinerary | Download link by email within 7 days, planned for your route and diet |
When you get a full refund
- Late delivery: your download link hasn't arrived within the time above.
- Wrong order: you got the wrong country, the wrong diet (vegetarian, vegan, Jain or Sattvic), or the wrong places or days.
- Double payment: you were charged twice by mistake.
When refunds aren't available
Because guides and itineraries are digital and can't be returned, I can't give refunds for a change of mind after you've paid, or if your travel plans change (for example a cancelled trip).
None of this limits your rights under the Australian Consumer Law or the consumer laws where you live.
How to ask for a refund
- Email [email protected] from the email you used to pay.
- Tell me what you ordered and what went wrong.
- I'll reply within 3 days. Approved refunds go back to your original payment method through Stripe, and usually show up within 5–10 business days depending on your bank.
A note on food safety
I check every recommendation carefully, but restaurants change recipes, suppliers and staff. Always confirm ingredients when you order, especially for allergies or strict Jain requirements. My guides help you ask the right questions; they don't replace asking.